This document should answer many initial questions and provide information on what to expect during the production process.
This document is meant to be a general guideline and will be valid in most cases. However, since everything we produce is unique, there may be certain exceptions.
What is Minimum Order Quantity Available?
Can I get samples or prototypes made?
Prototypes are for fit and build purposes only unless specified by the client.
This means they will not have branding and may not be the exact fabrics or colors of provided samples or production pieces. In most cases, prototypes are either partially or fully refundable on completion of a production order.
The estimated time frame for the initial prototype production is 4 weeks. Salesman Samples are also available, these will be built to the exact specifications of your production run including all fabrics and embellishments. Salesman sample production takes an estimated 6-8 weeks.
Can i Get free Samples?
How long do samples and prototypes take to produce?
Can I get any Material or Fabric?
However, we cannot guarantee that we will find what you are looking for in the open markets.
If we are not having the fabrics or manufacturing your materials to specific requirements we are limited to what is available on the open market. During fabric sourcing, type and weight will be prioritized, followed by patterns and colors.
Based on circumstances and availability, production fabric may slightly differ from prototypes and salesman samples.
How Do I Know What Type Printing & Embossing To Use?
The most common embellishment applications are screen prints, sublimation, embroidery. If you have questions about other possible embellishment applications please contact us, The experts will help every step of the way.
Metalwork (such as custom zipper pulls, Embossing and buttons) requires a 1-time setup charge of around $150 per dye that can be reused for any pieces. Certain embellishments (such as full fabric, Rexine, leather, Latex print patterns) may increase the minimum quantities needed to produce your garment and other accessories.
How Long Does Production Take?
In this case we request that the client accept the surplus within these margins. If the client does not wish to take additional product, please contact us to make prior agreements before beginning the process to place an order.
Can you produce items not shown on your website?
How Do I Get Pricing?
After receiving this info we can start to work out the numbers. The more details provided the better. Obviously, at the lowest minimums (100) the prices are going to be much higher. There are price breaks for higher quantity orders. Please let us know if you would like quotes for different quantities.
Our pricing is 100% inclusive and includes all setup fees. If you have experience importing internationally and would like to arrange your own shipping method please let us know AHEAD OF TIME so we can provide FOB pricing.
How do you accept payment?
Payment information can be found on the invoice or You can ask us separately.
Which courier service delivers orders?
How Do I Track My Order?
How Do The Garments Get To Me?
The client is responsible for shipping unless other arrangements are made. RIDDLE INTERNATIONAL freight delivery usually takes around 4-5 weeks.
There may be instances when a delay arises due to customs or holding. Delays from customs are very infrequent; however, we ask that the client be aware of the possibility in case it arises. Expedited shipping methods are available upon request to contact us today for more pricing and information.
Do I need to know exactly how I want everything to Fit?
A client may also send full tech specs. However, we generally discourage our clients from doing this unless they are highly experienced pattern makers.
What Are Tech Packs?
At this time it is the client’s responsibility to review and ask for any changes to be made, or details to be added.
Finalized and approved tech packs will be used for production orders and Riddle international is not responsible for any details overlooked during the review process.