This document should answer many initial questions and provide information on what to expect during the production process.

This document is meant to be a general guideline and will be valid in most cases. However, since everything we produce is unique, there may be certain exceptions.

What is Minimum Order Quantity Available?

Our minimums generally start at 100 to 200 items per style, and color-way. This applies to most items with basic fabrics, colors, and prints. Items with unique or specialty fabrics may have higher minimums based on availability and/or difficulty to manufacturer or source?

Can I get samples or prototypes made?

We highly recommend making at least one prototype, or pre-production sample before going into production. In some cases (such as technical outerwear) it may be necessary to do multiple prototypes.
Prototypes are for fit and build purposes only unless specified by the client.
This means they will not have branding and may not be the exact fabrics or colors of provided samples or production pieces. In most cases, prototypes are either partially or fully refundable on completion of a production order.
The estimated time frame for the initial prototype production is 4 weeks. Salesman Samples are also available, these will be built to the exact specifications of your production run including all fabrics and embellishments. Salesman sample production takes an estimated 6-8 weeks.

Can i Get free Samples?

We don’t offer free samples. Because mostly there are many complicated and expensive thing are held during the sampling process. For Example Metal Moulds, Size Grading Patterns, Printing Screens, Printing on big Digital Machines etc and many other things.

How long do samples and prototypes take to produce?

The length of time it takes for you to receive your samples and prototypes depends entirely on your requirements. With that being said however, we aim to produce a pre-production prototype within 2-3 weeks of order placement. We will discuss this with you throughout the design process.

Can I get any Material or Fabric?

Typically our team is able to source and match most requested fabrics and materials for our clients.
However, we cannot guarantee that we will find what you are looking for in the open markets.
If we are not having the fabrics or manufacturing your materials to specific requirements we are limited to what is available on the open market. During fabric sourcing, type and weight will be prioritized, followed by patterns and colors.
Based on circumstances and availability, production fabric may slightly differ from prototypes and salesman samples.

How Do I Know What Type Printing & Embossing To Use?

We help our clients bring just about any design aspect and embellishment desired to life.
The most common embellishment applications are screen prints, sublimation, embroidery. If you have questions about other possible embellishment applications please contact us, The experts will help every step of the way.
Metalwork (such as custom zipper pulls, Embossing and buttons) requires a 1-time setup charge of around $150 per dye that can be reused for any pieces. Certain embellishments (such as full fabric, Rexine, leather, Latex print patterns) may increase the minimum quantities needed to produce your garment and other accessories.

How Long Does Production Take?

We always encourage placing orders one season in advance. Estimated time frame for delivery on production is 14-16 weeks unless otherwise arranged. Any garment item may be under or over produced by approximately 5%.
In this case we request that the client accept the surplus within these margins. If the client does not wish to take additional product, please contact us to make prior agreements before beginning the process to place an order.

Can you produce items not shown on your website?

The items shown on our website are intended as a guide to show you the scope of what we can manufacture. Our vast capabilities are such that we can manufacture almost any product within the main categories shown on this website. We love working with all brands and enjoy developing new products so whatever your requirements or ideas please get in touch and we can discuss a design solution for you.

PAYMENT INFORMATION

How Do I Get Pricing?

Everything we do is on a quote by quote basis. Without seeing designs, it’s impossible for us to get a client any real numbers. Prices vary based on quantity, fabrics, embellishments, and many other factors. Clients are asked to send us mockups of what you’d like to make, as well as estimated quantities and target price.
After receiving this info we can start to work out the numbers. The more details provided the better. Obviously, at the lowest minimums (100) the prices are going to be much higher. There are price breaks for higher quantity orders. Please let us know if you would like quotes for different quantities.
Our pricing is 100% inclusive and includes all setup fees. If you have experience importing internationally and would like to arrange your own shipping method please let us know AHEAD OF TIME so we can provide FOB pricing.

How do you accept payment?

Once you make the decision to go into production. After the confirmation of the prototype we require a 60% deposit to get started, and the remaining 40% at the time of delivery for large orders. For small quantities it will be 80% advance payment. We accept payment via bank transfer up to $1000 transaction. For small payments transactions we accept Western Union.
Payment information can be found on the invoice or You can ask us separately.

Delivery Details

Which courier service delivers orders?

A selection of fully tracked and insured courier services are available and selected to best suit your shipping requirements. We mostly use DHL for shipping Samples although will discuss with you the best solution for your order.

How Do I Track My Order?

Before you even place an order you will be teamed up with one of our experts to help you through the entire process from design to delivery. You can either shoot your representative an email, or give us a call. We will be able to give you an update on your order status, and estimated completion date.

How Do The Garments Get To Me?

Shipping to other Country not included in price. The client is responsible for customs fees, brokers, or any related charges.
The client is responsible for shipping unless other arrangements are made. RIDDLE INTERNATIONAL freight delivery usually takes around 4-5 weeks.
There may be instances when a delay arises due to customs or holding. Delays from customs are very infrequent; however, we ask that the client be aware of the possibility in case it arises. Expedited shipping methods are available upon request to contact us today for more pricing and information.

Do I need to know exactly how I want everything to Fit?

We have several house fits that many of our clients use. Otherwise, clients may send samples, which we can recreate and add some minor adjustments (such as added length).
A client may also send full tech specs. However, we generally discourage our clients from doing this unless they are highly experienced pattern makers.

What Are Tech Packs?

Riddle international will send tech packs to the client for final review and approval before they are finalized for production.
At this time it is the client’s responsibility to review and ask for any changes to be made, or details to be added.
Finalized and approved tech packs will be used for production orders and Riddle international is not responsible for any details overlooked during the review process.

Any unanswered questions? Contact Us

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